✔︎ We use Australia Post for most of our deliveries, and do deliver to Australia and New Zealand. You can expect your parcel within 2-8 business days from when it leaves our warehouse.
When we ship the order you will receive a confirmation email with a tracking number. Austraila Post will also send you a follow up email that says your delivery from Cozy Threadz is on its way. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in 2 - 8 business days from this "sent" date. Please note that while we send your order out as a whole, 2 Cozy Threadz is the maximum amount that we can pack together and Aus Post cannot guarantee packages will stay together during transit.
If your order does not arrive within 12 business days, please contact us so that we can follow it up with Australia Post. We guarantee your parcel's delivery by requiring a signature on arrival. Australia Post may contact you offering safe drop - if you accept this we do not take responsibility for the package.
✔︎ Yes! We are extremely confident that you will love Cozy Threadz items. However if you do not find Cozy Threadz suitable for you we do offer a 14-day returns policy.
The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in.
If your return item arrives without the bag or bow, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your item please email our team at hello@cozythreadz.com with your order name and number, as well as the reason why you would like to return your Cozy Threadz.
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.
We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.